Recently I crossed paths with a charming young lady that I found far too cute to be wearing such poorly matched makeup. I wanted to help because obviously she had fallen victim to bad quality drugstore cosmetics. Boy was I wrong! Days later I had invited her to an event I was participating in at a local high end retailer and she brought her entire makeup collection. I was blown away when upon opening it I saw a sea of Chanel, YSL, MAC... "Whoa" I thought. "This is a game changer." She clearly had excellent taste in cosmetics so how did she wind up in my chair?
Through a series of questions I ask most new clients, I found out that she loved the formula of her Chanel foundation and I can appreciate that so I suggested that we try another shade. I walked her over to the Chanel boutique and not wanting to step on any toes, asked for the Chanel advisor to help match my client in a new shade of her favorite foundation. She made a swipe on her neck and started to pull the new color for her to purchase. I questioned the match, after all a poorly matched shade is what got us here in the first place. I asked if she had a lighter color in the same family. Reluctantly she brought it over and swiped it next to the first one. Done! That was it! I let her know we'd take that one instead. Her reaction was mind boggling. She huffed, subtly rolled her eyes and said without checking the drawer, "we're out of that color." So was she willing to send this devoted Chanel customer away with another WRONG color just to make the sale? I had to force her to make my client a sample until the correct shade we ordered would arrive. I'm not sure if watching her try to mislead my client or the fact that I am technically one of them and she tried to do it right in front of me, bothered me more.
The moral of the story retail shoppers is, don't be afraid to speak up if you feel like you're being lead down a rabbit hole by the 'expert' of your coveted brand. They have the knowledge to match you correctly but clearly that is over shadowed by the desire to make the sale. If you feel like trying a few colors will make you more comfortable in dropping the $60+ on foundation, do it! After all that should be the benefit of shopping in a retail cosmetic department rather than the aisles of your local drugstore.